88efg | Privacy Policy — Your Data,
Handled With Care

1. Who We Are

88efg is an online gaming and entertainment platform serving Pakistani users. References to "88efg", "we", "us" and "our" throughout this policy refer to the operator of the 88efg platform. "You" and "your" refers to any registered member or visitor who accesses the platform through the website at 88efg.com or through the official 88efg mobile app.

This Privacy Policy applies to all personal data collected through the platform, including data collected during registration, during gameplay, during financial transactions and through your use of customer support channels.

2. Data We Collect

2.1 Registration Information

When you create an account on 88efg, we collect the information you provide in the registration process. This typically includes your full name, date of birth, email address, mobile phone number and any identification documents submitted during verification. This information is necessary to set up your account and to verify that you meet the 18+ age requirement.

2.2 Transaction & Financial Data

Each time you make a deposit or request a withdrawal on 88efg, we record details of that transaction — the amount in PKR, the payment method used (such as JazzCash, Easypaisa, Raast or bank transfer), the date and time and the transaction reference. We do not store your full JazzCash or Easypaisa credentials — those are processed directly by the payment provider.

2.3 Usage & Activity Data

We collect data about how you use the platform, including which games you play, your betting activity, session duration, pages visited, features used and interactions with the interface. This data helps us understand how the platform is being used and where it can be improved.

2.4 Device & Technical Data

When you access 88efg we automatically collect certain technical information, including your IP address, browser type and version, device type and model, operating system, screen resolution and time zone. On mobile we may also collect a device identifier. This information is used for security monitoring, fraud prevention and platform optimisation.

2.5 Communications Data

If you contact our support team through live chat, in-app messaging or email, we keep a record of those communications including any attachments you send us. This helps us resolve your queries more efficiently and maintain a history of support interactions for reference.

2.6 Voluntarily Provided Information

From time to time you may provide additional information voluntarily — for example when responding to a survey, participating in a promotion or updating your account profile. We collect and use this information as described at the point of collection.

3. How We Use Your Data

We use the personal data we collect for the following purposes:

• Account management: Creating, maintaining and securing your 88efg account
• Payment processing: Handling deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer and other supported methods
• Identity verification: Confirming that account holders are 18 or older and that the information they have provided is accurate
• Fraud prevention and security: Monitoring for suspicious activity, duplicate accounts, bonus abuse and other forms of misconduct
• Customer support: Responding to queries, resolving disputes and improving our support processes
• Platform improvement: Analysing usage patterns to identify bugs, improve game performance, optimise the mobile app and develop new features
• Responsible gaming: Monitoring activity to identify potential problem gambling patterns and providing appropriate support tools
• Promotions and communications: Sending you information about bonuses, promotions and platform updates where you have not opted out of such communications
• Legal compliance: Meeting any legal or regulatory obligations that apply to the operation of the platform

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance: Processing your data is necessary to operate your account, process transactions and deliver the services you have signed up for on 88efg.
• Legitimate interests: We process certain data — particularly usage, device and security data — on the basis of our legitimate interest in keeping the platform secure, preventing fraud and improving our services.
• Legal obligation: Some data processing is required to comply with applicable laws, including anti-money laundering obligations and age verification requirements.
• Consent: Where we send you promotional communications or use non-essential cookies, we do so on the basis of your consent. You can withdraw consent at any time by contacting support or adjusting your browser cookie settings.

5. Payment Data & Financial Transactions

All financial transactions on 88efg are denominated in PKR. When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, bank transfer, debit or credit cards or other supported mobile wallets, the actual payment is processed by the relevant third-party provider. 88efg receives a transaction confirmation and reference from the provider but does not store your full account credentials, PIN or card numbers.

Transaction records — including amounts, dates, payment method type and transaction IDs — are retained by 88efg for account management, dispute resolution and as required for our internal record-keeping obligations. If you dispute a transaction, we may share relevant records with the payment provider to investigate and resolve the matter.

6. Sharing Your Data

6.1 Payment Processors

We share the minimum necessary data with JazzCash, Easypaisa, Raast and other payment providers solely for the purpose of processing your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data, and we recommend reviewing them.

6.2 Identity Verification Services

Where we are required to verify your identity — for example before processing a large withdrawal — we may share your identity documents or relevant personal data with a third-party verification service. These services are bound by confidentiality obligations and use your data solely for verification purposes.

6.3 Fraud Prevention & Security

We may share data with fraud prevention agencies and security service providers to protect the platform and its members from fraudulent activity, money laundering, account takeover and other security threats.

6.4 Legal Requirements

We may disclose your data if required to do so by applicable law, court order or at the request of competent authorities. We will only disclose the minimum data necessary to comply with such requirements.

6.5 What We Do Not Do

88efg does not sell, rent or trade your personal data to any third party for marketing or advertising purposes. We do not share your data with unrelated businesses, data brokers or any party that has not been described in this policy.

7. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period afterwards to handle any outstanding matters such as pending withdrawals, disputes or enquiries. Financial transaction records are retained for longer periods as required by our internal compliance procedures.

If you request closure of your account, we will deactivate it promptly. Some data may be retained after closure in anonymised form for analytical purposes, or in identifiable form where required by law or to defend against legal claims. When data is no longer needed it is securely deleted or anonymised.

8. Cookies & Similar Technologies

8.1 What We Use

88efg uses cookies, local storage and similar technologies on the website and mobile app. These are small data files placed on your device that help the platform function correctly and allow us to understand how it is being used.

8.2 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These keep you logged in during your session, remember your language preferences and maintain security tokens. The platform cannot work properly without them.
• Analytics cookies: Help us understand which parts of the platform are popular, how members navigate between pages and where technical issues occur. This data is aggregated and not used to identify individual members.
• Preference cookies: Remember your settings such as preferred deposit method or notification preferences so you do not have to re-enter them each visit.

8.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling essential cookies will affect the functionality of the 88efg platform — you may not be able to stay logged in or complete transactions if essential cookies are blocked.

9. Security Measures

Protecting your data is something we take seriously. 88efg implements a range of technical and organisational security measures designed to protect your personal information against unauthorised access, disclosure, alteration or destruction. These include:

• Encryption of data in transit using TLS/SSL protocols
• Encryption of sensitive stored data including identity documents and financial records
• Role-based access controls limiting staff access to data on a need-to-know basis
• Regular security assessments and monitoring of platform infrastructure
• Two-factor authentication available for member accounts
• Automated systems for detecting unusual login activity and flagging potential account compromise

While we work hard to protect your data, no online platform can guarantee absolute security. You also play an important role — use a strong unique password for your 88efg account, never share your OTP codes and contact support immediately if you suspect unauthorised access.

10. Your Rights

As a member of 88efg, you have rights in relation to your personal data. These include:

• Right of access: You can request a copy of the personal data we hold about you at any time.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it. Basic details like your email address can be updated directly in your account settings.
• Right to erasure: You can request that we delete your personal data. We will comply where there is no overriding legal or legitimate reason to retain it. Note that some financial records may be retained as described in Section 7.
• Right to restrict processing: In certain circumstances you can ask us to limit how we use your data while a query or concern is being investigated.
• Right to object: You can object to the processing of your data for direct marketing purposes at any time. You can also object to processing based on our legitimate interests, though we may be able to demonstrate compelling grounds to continue.
• Right to withdraw consent: Where processing is based on your consent — such as marketing communications or non-essential cookies — you can withdraw that consent at any time without it affecting previous processing.

To exercise any of these rights, contact our support team via live chat on the platform or by email at the address shown in the footer. We aim to respond to all data requests within a reasonable period. Identity verification may be required before we can action your request.

11. Children's Privacy

88efg is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a member has provided false information about their age during registration, we will close the account immediately and take appropriate steps regarding any funds held.

If you are a parent or guardian and believe that someone under 18 has registered an account on 88efg, please contact our support team immediately. We will investigate and take prompt action. Please also visit our Responsible Gaming page for guidance on parental controls and preventing underage access.

12. Third-Party Links

The 88efg platform may contain links to third-party content or references to external services in informational context. This Privacy Policy applies only to 88efg and does not cover any third-party websites or services. If you navigate to a third-party site from any reference on our platform, that site's own privacy policy will apply to your activity there. We encourage you to review the privacy policies of any third-party services you use.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, changes in the services we offer or changes in applicable requirements. When we make material changes, we will notify registered members via the email address associated with their account and display a notice on the platform.

The date at the top of this page shows when the policy was last updated. We recommend reviewing this page periodically. Continued use of 88efg after a policy update takes effect constitutes acceptance of the revised Privacy Policy. If you disagree with any changes, you should stop using the platform and contact us to close your account.

14. Contact Us

If you have any questions, concerns or requests related to this Privacy Policy or the way 88efg handles your personal data, our support team is available 24 hours a day, 7 days a week. You can reach us via live chat on the platform or by email — the address is displayed in the footer of every page.

For matters relating to responsible gaming, self-exclusion or deposit limits, please visit our Responsible Gaming page where dedicated tools and information are available directly.

For anything related to your account, bonuses or the platform in general, our FAQ page covers the most common questions and may have the answer you need without waiting for a support response.